FAQ – English

Booking and Reservation: 

All bookings are subject to availability. 

Reservations can be made through our website, mobile app, or by phone. 

Confirmation of booking will be sent via email or text message. 

Pick-up Policy: 

Airport Pick-ups (Danish Airports): The driver will wait in the arrivals hall with a name board. If no contact is made within 1 hour, it will be considered a no-show, subject to full fare charges. 

Port of Copenhagen and Århus Pick-ups: The driver will wait at the dock with a name board. If no contact is made within 45 or 60 minutes (depending on prior agreement), it will be considered a no-show, subject to full fare charges. 

Hotel Pick-ups: The driver will wait with a name board. If no contact is made within 20 minutes, it will be considered a no-show, subject to full fare charges. 

Pricing and Payment: 

Fares are calculated based on distance, time, and vehicle type. 

Full payment must be made prior to the scheduled pickup time. 

Payment can be made using credit/debit cards, electronic payment methods, or cash upon prior agreement. 

Accepted currencies: Danish Kroner (DKK), Euro (EUR), and Dollars (USD), with no coins. 

All prices include taxes. 

Online Booking: When booking online, credit card details must be entered to confirm the reservation. The fare will be authorized once the booking is confirmed, and charged once the trip is completed. A payment receipt will be emailed after the trip. 

Email/Phone Booking: Credit card authorization or pre-payment by credit card or bank transfer is required. General payment terms are NET 8 days. Payment must be received before service. 

Credit Card Payment: An online transaction fee of 2% will be applied to all payments made via credit card. 

Cancellations and Changes: 

Cancellations made within 24 hours of the scheduled pickup time are 100% non-refundable. Cancellations made before this period are eligible for a refund. 

All cancellations must be submitted in writing via email. 

Changes to bookings should be communicated as early as possible. 

For sedans and minivans, cancellations must be made at least 24 hours before the scheduled pickup time. Late cancellations (12-24 hours) will be charged 50%, and 100% if less than 12 hours before the scheduled pickup time. 

Waiting Time: 

For hotel pickups, a 15 or 20-minute grace period is allowed from the scheduled pickup time. 

For airport pickups, a 45 or 60-minute waiting time (depending on prior agreement) is allowed from the flight landing time. 

If a flight is delayed by more than 2 hours, a new booking must be made, and the initial booking will be considered a no-show. 

No Show Policy: 

If a passenger does not appear within the allowed waiting time after the scheduled pickup time, it will be considered a no-show, and the full fare will be charged. 

For airport pickups, if no contact is made with the driver within 45 or 60 minutes (depending on prior agreement) of the flight landing, it will be considered a no-show, subject to full fare charges. 

If you cannot locate the driver, contact us immediately via phone. Failure to do so will result in a full charge for the fare. 

Passenger Conduct and Responsibility: 

Passengers must behave respectfully towards the driver and within the vehicle. 

Passengers under the influence of alcohol or drugs, or posing a threat to the driver, vehicle, or other passengers, may be refused service. 

Any damage caused to the driver or vehicle by the passenger is the responsibility of the passenger. 

The company is not liable for any damages caused by the passenger. 

Luggage and Belongings: 

Passengers are responsible for their belongings. 

Our drivers will assist with loading and unloading luggage but are not liable for any loss or damage. 

Delays and Force Majeure: 

We are not responsible for delays due to traffic, weather, or other unforeseen circumstances beyond our control. 

In the event of force majeure (unforeseen events), we will make reasonable efforts to fulfill the booking but are not liable for any resulting damages. 

Liability: 

Our liability is limited to the transportation service provided. 

We are not responsible for missed flights, appointments, or events due to circumstances beyond our control. 

Privacy: 

Passengers’ personal information will be used solely for booking purposes and will not be shared with third parties. 

Complaints and Feedback: 

Complaints or feedback can be submitted via our customer service email or phone. 

Governing Law: 

These Terms & Conditions are governed by the laws of Denmark. 

Modifications: 

We reserve the right to update or modify these Terms & Conditions without prior notice. 

Additional Fees: 

Smoking is not permitted in any vehicle. A violation incurs an extra charge of DKK 4,000 / EUR 600. 

The driver will comply with local traffic laws, including parking and stopping restrictions. 

Additional fees apply if not listed as included in the reservation: 

Bridge Fees (Oresund, Storebaelt): DKK 600, vice/versa 

Ferry Fees (Elsinore to Helsingborg): DKK 600, vice/versa 

Copenhagen Airport Parking: DKK 75 (for pickups only) 

Night Fee: A 15% surcharge applies between 9:00 PM and 6:00 AM.